Privacy Policy

How we handle personal information collected through our website and advisory engagements.

1. Data controller

Redwood Hub Advisory
Office 10, 34 Demo Road, Brisbane QLD 00000
Email: info@desktop-redwoodhub.click
Phone: +61 7 0000 5410

We are responsible for personal information we collect under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

Website enquiries: name, email, selected advisory area, optional project scope, and message content.

Advisory engagements: business name, contact details, financial and operational documents you provide, site visit notes, and correspondence.

Technical data: server logs including IP address, browser type, pages viewed, and timestamps when you visit the Site.

Cookies: as described in our Cookie Policy.

We do not collect payment card data through this Site.

3. How we use information

  • Respond to enquiries and provide quoted advisory services
  • Prepare engagement scopes, reports, and follow-up communication
  • Improve Site content and security
  • Meet legal and regulatory obligations

We do not sell personal information.

We process information based on: your consent (enquiry forms, optional cookies), performance of a contract (advisory engagements), and legitimate interests (Site security, service improvement) where consistent with privacy law.

5. Retention

  • Enquiry records: up to 24 months unless an engagement follows
  • Engagement records and deliverables: typically 7 years for business and insurance purposes
  • Server logs: up to 12 months
  • Cookie-related data: per durations in our Cookie Policy

6. Sharing

We may share information with:

  • Professional advisers (lawyers, accountants) when required for an engagement
  • IT providers hosting email and file storage under confidentiality terms
  • Regulators or courts when legally required

We do not routinely transfer data outside Australia. If cross-border processing becomes necessary for a specific engagement, we will notify you and apply appropriate safeguards.

7. Security

We use access controls, encrypted transmission where supported, and staff training on confidential client materials. No method of transmission is completely secure; we cannot guarantee absolute security.

8. Your rights

You may request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion where we have no lawful reason to retain
  • Restriction or objection to certain processing where applicable

Contact info@desktop-redwoodhub.click. We respond within 30 days where practicable. You may complain to the Office of the Australian Information Commissioner if unsatisfied with our response.

9. Children

The Site and our services are directed at businesses. We do not knowingly collect information from individuals under 18.

10. Changes

We may update this policy by posting a revised version on the Site. Material changes will be noted with an updated effective date.

Effective date: 1 August 2025